About us
To Contact Us…
Our contact page is always available if you wish to get in touch. Please use the online form on that page to send queries or comments. It also lists our phone number and postal address.
Payment…
Payment is processed online by Paypal using their secure servers for all transactions. You can use PayPal even if you don't have an account with them as they will accept all major credit and debit cards. No personal details are transferred from our shop to PayPal, so your financial data is kept secure.
<Shipping…
Most of our orders are despatched within two working day. Should there be any problem we will notify you of any delays. Out of stock items will be deleted from your order.
All of our orders are sent first class Royal Mail delivery.
Current delivery charges are as follows:
UK addresses:
postage and packing = £2.00
Refunds & Returns…
We want you to be 100% satisfied with your order. If you should be unhappy with your purchase then please return it to us within 7 days of receipt, with a copy of the invoice/receipt, in it's original unused condition and packaging. A full refund of the purchase price will then be issued. If for any reason we suspect an item has been used then we will not issue a refund for that item.
Summary: Our returns conditions are:
* Goods MUST BE unused
* Goods must be in their original condition & packaging.
* Goods must be returned back within 7 days from recept of goods
* Goods must be returned with a copy of the invoice/receipt as we require this for proof of purchase of the said goods, without this information no refund will be processed.
When returning goods, please obtain your own receipt of posting as we cannot be held responsible for items lost / damaged in transit.
Please note we will not look into any matter if a copy of the invoice / receipt is not sent back with the returned goods. This document is your proof of purchase of the said item and is required to resolve any matter. We will not process any refund for goods sent back after 7 days for whatever reason.
Security…
Some people have asked us if our credit card transactions are secure; the short answer is - yes! Secure servers are required when processing credit card transactions on the web; and our payment system uses PayPal, where all your credit card details are encrypted. The details are not stored or processed on our server (this is because they are processed by PayPal, which operates just like any other credit card system). So your details are not processed on the web!
The encryption takes place in your computer, & the information isn't decrypted until it is safely at PayPal. The only details we keep are your preferred address and contact details; this allows us (or you) to track your order and keep you posted about promotions and special offers. This information is held on a secure server - we do not pass any of your details onto third parties.